My repair is under warranty, what do I do next? 

If sending a controller in for warranty repair please contact Cinch Gaming Support via email prior to shipping for a prepaid return label and instructions. 

Email: Support@Cinchgaming.com. 

Using our prepaid label will ensure your warranty repair enters the expedited warranty repair queue 

My repair is not under warranty, what do I do next? 

Please check out our Controller repair Service under the Repair tab of our site.  Click Here

I want to return my controller.

1. All returns are subject to a 25% restocking/build fee - as all orders are custom built.

2. Please email us at support@cinchgaming.com.

3. After receiving direction via email, we will test your controller upon arrival to insure it was not damaged by the user.