Warranty/Return/Repair Policy



Warranty
Cinch custom controllers come with a standard 30-day warranty. The warranty covers the full functionality of the controller during the warranty period. The warranty does not cover normal wear and tear, thumbstick wear and tear, shipping, or normal cosmetic wear and tear.

Cinch Gaming also offers the best extended warranty in the professional game controller business. An extended 6-month warranty is available under "Pro Essentials" on the custom controller build page.

Make it a Cinch controllers come with a 30-day limited warranty. Our limited warranty only covers the upgrades performed on the controller.

Please see our full set of Terms and Conditions for complete details.

Refunds
All Cinch products may be returned for a refund for a period of 14 days after the item was received. Returns are subject to a 15% restocking fee and must be in the original condition in which the product was received. Any damaged or non-working returns are not eligible for a refund. We do not refund customs fees that may be applied to international shipping customers. Shipping fees and Rush! service fees are non-refundable!

"Make it a Cinch" controllers are not eligible for a refund but are still covered under a 30 day limited warranty. Please see our full set of Terms and Conditions for complete details.

To process a refund please:
1) Register for an account on our website
2) Submit an RMA Form.

Repairs
All new Cinch controllers come with a 30 day warranty. Controllers sent in via our "Make it a Cinch" service come with a 30 day limited warranty. The warranty covers the cosmetic condition and full functionality of the controller upon delivery. We will repair and service the controller for free for any defects that are found with workmanship or equipment failure. The warranty does not cover user wear or damage to the controller. Please see our full set of Terms and Conditions for complete details.

To process a repair please:
1) Register for an account on our website
2) Submit an RMA Form.